Information Privacy Policy

This Privacy Policy discloses how we collect, store and process information or
personal data (“Personal Information”) of our customers through the website. We
commit to protect the privacy of customers’ personal information and will make
every effort and use appropriate measures so that the information that customers
provide to us during the use of the website is confidential and protected from
unauthorized access.

However, we do not guarantee to prevent all unauthorized access. In the event of
unauthorized access beyond our control, the company shall not be liable in any
way for any claim, dispute, or damage arising out of or in connection with that
unauthorized access.

To better understand the policy in the collection, storage, and use of user’s
personal information on this website, please read the privacy policy below:

Purpose and scope of personal information collection

In order to access and use some services on the website, you may be required to
register with us personal information (Email, Full Name, Contact Number, etc.).
All information declared must be accurate and legal. Our website does not take
any legal responsibility for declared information. We may also collect
information about visits, including the number of pages you viewed, the number
of links you clicked, and other information related to the connection to our
website. We also collect information from the Web Browser you use every time you
visit the website, including IP address, browser type, language used, time, and
addresses accessed by the Browser.

Scope of information use

The information collected through the website will
help us:

  • Support customers when buying products
  • Answer customer inquiries
  • Share to courier services for delivery.
  • Customer care and gratitude
  • Conduct customer surveys
  • Carry out promotional activities related to the products and services of

Customers who need support or have questions to be answered and want to transfer
information to us through the website, you may be
required to register with us for personal information (Email, Full Name, Contact
Number, etc.). All information declared must be accurate and legal.
does not take any legal responsibility for declared information.
When necessary, we may use this information to contact you directly in the form
of open letters, purchase orders, thank-you letters, technical and security
information, etc.
We commit to use the customers’ personal information only for the purposes and
scope announced. If any using scope is outside of the informed purpose and
notice, we notify the customer and only use it with the customer’s consent.

Information storage time

We will store the personal information provided by the customer on our internal
systems while providing the service to the customer or until the purpose of
collection is fulfilled or when the customer requests to remove the information

Persons or organizations that may have access to information

Customers agree that: in case of necessity, the following
agencies/organizations/individuals have the right to access and collect their
information, including:

Website administration

Competent Authorities

Complainants who can prove customer’s violation (if any)

Address of the unit that collects and manages personal information

Indochina Treks Travel Co.,Ltd

Legal Representative: Do Son Ha

Address: Suite 303, Golden Office Building – No 12, Lane 115 – Dinh Cong Str,

Methods for customers to access and correct their data

Customers have the right to self-check, update, correct or remove any of their
information by logging into their account and accessing their account’s admin
page or contacting the Website Administration for support. However, any
modification, addition, or deletion of any personal information must still fully
and strictly comply with the regulations on account registration information on
the website.

Commitment to protect customer’s personal information

We commit to keeping your personal information secured in any possible way. We
will use various information security technologies to protect this information
from unintended retrieval, use, or disclosure. We recommend that you keep your
password-related information confidential and not share it with anyone else. If
you use a shared computer with many people, you should log out or exit all
opening Website windows.

The process for receiving and settling complaints related to customer

Customers have the right to send complaints to the management board of,
to the company address, or via email: about the
disclosure of personal information to a third party.
The company is responsible for taking technical and professional methods to
verify the reported contents.
The processing time for complaints related to personal information is seven
working days.

Contact information reserves the right to change and edit this privacy
policy at any time. We will update the changes on the
We always welcome your comments, contact, and feedback about this “Privacy
Policy”. If you have any questions, please contact us via email:,
or Hotline: +84986759655